Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the casinos we cover? This page explains how to get in touch and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best way to contact us. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on automated replies to stand in for an actual answer.
Tell us upfront what your message is about. A short line at the top — "review correction," "bonus terms question," "partnership enquiry" — helps us route it to the right person and get back to you sooner rather than later.
What We Can Help With
- Questions about our reviews or ratings — If you want more detail on how we assessed a particular operator, or why one casino ranks above another, ask and we'll explain our reasoning.
- Corrections and updates — Online casino bonus terms, licensing details and payment methods change. If something on the site looks out of date, tell us and we'll look into it.
- Bonus and payment queries — If a welcome offer, wagering requirement, or withdrawal timeframe we've described doesn't match what you experienced at a casino, let us know the specifics so we can check it.
- Content suggestions — If there's a topic you'd like covered in more depth, such as a particular state's rules or a payment method we haven't addressed, we're open to hearing it.
- Partnership and editorial enquiries — If you represent a licensed operator or an organisation with a relevant proposal, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We can point you toward national and state-level support resources, though for urgent help we'd always recommend contacting a helpline directly rather than waiting on an email reply.
What to Include for a Faster Response
A few details help us answer properly the first time:
- The name of the casino or page your message relates to, if applicable.
- What you saw or expected, and what actually happened — useful for bonus terms, licensing details, or payment method questions.
- Your state, if the query touches on eligibility or availability, since online casino rules vary by state in the US.
- Any screenshots or reference numbers, where relevant, especially for disputes involving deposits or withdrawals.
What Happens After You Write In
Every message is reviewed by someone on our team before a reply is sent. We aim to respond within two working days, though this can stretch a little during busier periods. If your enquiry needs more research — for example, checking a licence status or a current bonus offer — we'll say so rather than give you a rushed guess.
We're not able to intervene directly in disputes between a reader and a casino operator, since we don't run or control the sites we review. What we can do is make sure our own information is accurate and, where useful, point you toward the operator's own support channels or the relevant state gaming authority.
Before You Play, a Few Reminders
If your message is about choosing where to play, keep in mind a few basics we cover in more depth elsewhere on the site: stick to licensed and regulated casinos, confirm the site uses HTTPS encryption, read bonus terms before opting in, and set deposit or time limits before you start. If gambling has stopped being enjoyable or is affecting your finances, that's worth raising with us or with a responsible gambling support service directly — we're glad to point you in the right direction. Readers researching options outside the mainstream regulated market may also find our page on non-GamStop casinos relevant context, though we'd note that eligibility and protections differ from standard US-licensed sites.
Our Approach to Accuracy
Bonus terms, licensing status and payment methods can change without much notice, so we rely partly on readers to flag anything that looks off. If something we've published affected your decision to sign up somewhere — for better or worse — we want to hear about it. It genuinely feeds into how we update our coverage.
Thanks for taking the time to read this far. Whether it's a quick question or a detailed correction, we look forward to your message.